Last updated: 24 October 2026
We are deeply grateful for every gift. This policy explains when a donation to the Dr Janerita Peters Foundation (DJPF) can be refunded and how to ask for one.
Our general rule
Donations are voluntary gifts and are usually put to work quickly for the people we serve, so they are generally not refundable. However, we will always put genuine mistakes right.
When we will refund a donation
- You donated the wrong amount, for example by entering an extra zero.
- You were charged more than once for the same donation.
- The payment was made without your permission, for example with a lost or stolen card.
- A technical error caused you to be charged when the donation did not go through.
How to ask for a refund
Email us at info@janeritapetersfoundation.com or call +234 810 118 8670 within 30 days of the donation. Please include your name, the email address you used, the amount and date of the donation, its reference (it starts with DJPF- and is shown on your receipt), and the reason for your request.
What happens next
- We will reply within 5 working days to confirm whether the refund is approved.
- Approved refunds are made to the original payment method: back to your card, or to the bank account the transfer came from. We process them within 10 working days of approval.
- Your bank or card provider may take a further few days to show the money in your account. For donations in another currency, the amount you receive back may differ slightly because of exchange rates set by your bank.
- We refund the full amount we received for your donation.
Card disputes
If you think there is a problem with a donation, please contact us first. We can usually resolve it faster than a chargeback through your bank.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Dr Janerita Peters Foundation
Email: info@janeritapetersfoundation.com
Phone: +234 810 118 8670
Port Harcourt, Rivers State,
Nigeria.